Frequently Asked Questions

Please read our FAQ before contacting us.

The price depends on which country you live in. You can see the exact price at checkout. Orders for more than €100. is there free delivery.
Your country may add tax and additional fees if you book from a country outside the EU. This is an additional cost that you have to pay to the authorities of your country. Please check this before placing an order.

Visa, Mastercard, Maestro, Visa Electron and American Express.

Shipping time is 2-15 days worldwide.
The goal is for you to receive your package within a maximum of 15 days from the day we send your package. If you live in the EU, you will usually receive the package much faster, usually it will not take longer than 7-10 days. Please note that your country's customs control may delay this process.

Payment is made via an encrypted server via a third-party payment gateway and is as secure as using your credit card in the supermarket.

We process your order, pack the goods in our warehouse and send your package. You will receive an email with a tracking number when it is sent.

Yes, we will send an invoice to your email once we have sent your goods.

Send us a message

Our customer service is English and Danish speaking.
Please send your message in one of these languages. If this is not an option, we will try to translate your message and send a reply back in English.

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